The team at Total Solutions works with small businesses throughout the region to identify the best way to help them grow. We are committed to meeting our clients’ operational needs, to grow with them, and eliminate the tasks from their day-to-day operations that are keeping them from achieving their highest business goals.
Aaron Tennant CEO Aaron Tennant started Total Solutions in 2015 to help fellow business owners manage their back-end office functions. A business owner himself, he realized he could grow his business faster by outsourcing functions like IT, HR, payroll, and accounting. Tennant has more than twenty years of experience in transportation and has held many positions in the industry before owning several companies, including Simplex Leasing, P2 Leasing, Tennant Logistics, Cen-Trux, Tennant Yard Management, B&B Truck and Trailer Service, and Cantrell's Towing. He has been an active member of several boards and committees to better serve the growing field. Aaron is also well known in the Quad Cities for his support of many local charitable organizations. He currently serves on the board of directors for the Quad Cities Chamber of Commerce, John Deere Classic, Trinity Health Foundation, Community Foundation of the Great River Bend, Northwest Bank & Trust Company and the Putnam Museum. He also is active member of the Young Presidents Organization and was a 2012 recipient of Leaders Under 40 in the Quad Cities.
Melissa Pepper President
Melissa Pepper is a high-energy leader with experience in marketing, public speaking, leadership development, and business development. As President at Total Solutions, she oversees all areas of the business with a special focus on integrating services to meet client needs. In her tenure at Total Solutions, she has implemented new services, including an online training platform for the HR business line and a new business line offering marketing services. Always thinking about connections, she also created a new event initiative with other organizations, including banks, law firms, nonprofits, and business consultants.
Melissa's career path is a unique one; she started her career as a civil servant for the Illinois Student Assistant Commission (ISAC) and moved into leadership roles at Mississippi Valley Regional Blood Center and Lane & Waterman. Within these different workplaces, Melissa’s creative style allows her to collaborate successfully with stakeholders to ignite change both in the workplace and in her community.
Melissa is the founder of Lead(h)er, the nonprofit mentorship organization that has matched over 300 women with mentors since 2016. Melissa also serves on numerous boards and committees, including Lead(h)er, SAL Family and Community Services, Genesis Foundation (Executive Committee), Women United Community Awareness Committee (Chair), Quad Cities Chamber of Commerce Membership Committee (Chair), and IH Mississippi Valley Credit Union Supervisory Committee.
Melissa graduated summa cum laude from Augustana College and earned her MBA from University of Iowa. She lives in Davenport with her husband Dan and sons Grayson and Brooks.
Chris Lam CFO
Chris Lam provides strategic management of the accounting and finance functions for Total Solutions. Prior to joining Total Solutions, Chris was Controller, Financial Reporting at HNI Corporation, a leading global office furniture manufacturer and the leading manufacturer and marketer of hearth products, and Senior Manager, Real Estate Accounting at Hyatt Hotels Corporation, a global hospitality company with widely recognized, industry leading brands. Before beginning his career in private industry, Chris received his Certified Public Accounting (CPA) designation in 2008 and worked in the audit and assurance practice at BDO USA, LLP, a top 10 accounting firm in the United States.
Chris has experience with financial reporting, public filings, consolidations, valuations, acquisitions, internal controls, policies and procedures, analyzing and reporting business performance metrics, implementing process improvement, and audits of publicly and privately held companies. Chris was featured as the Up-And-Coming Accounting Professional in the Fall 2015 publication of INSIGHT, the quarterly magazine of the Illinois CPA Society.
Chris graduated from Hope College in Holland, MI with a Bachelor of Arts degree in Accounting. He resides in Bettendorf, IA with his wife Lindsay and their sons, Cooper and Eli.
Sarah Kramer HR Director
Sarah Kramer has over 10 years of Human Resources experience. Sarah has extensive Human Resources Generalist experience working at both large and small companies in a variety of industries including manufacturing, transportation, consulting, medical, and retail. Sarah has extensive hands-on experience in leading HR initiatives including policy design, employee handbook creation, performance management, recruitment and selection, training and development, benefits administration, and employee relations.
Sarah has a Bachelor’s Degree in Business Administration with an emphasis in Human Resource Management from Northern Illinois University, is certified as a Profession in Human Resources (PHR), and has created the goal of obtaining her SHRM Senior Certified Professional (SHRM-SCP). Sarah is also a member of the Society for Human Resources Management (SHRM).