Once we have a signed proposal in hand, we will set up an initial meeting via phone or in person to go over what documents we may need and the onboarding timeline. We use Citrix ShareFile for secure data sharing, but if you are more of a paper person, we can exchange information with a scheduled drop off/pick up process or of course, via mail.
How long does it take for you to get my company up and running?
Depending on the complexity of our engagement with you and what services you have selected, we can have you up and running in as little as 48 hours or a week or so if we need to collect more documentation and gather more information.
How do you store my sensitive information to keep it secure?
We use Citrix ShareFile to send and receive documents securely with you. We also have robust cybersecurity and data handling policies in place to protect us and our clients from malicious attacks. All of our employees are trained annually on data security and privacy best practices.
How often do we meet in person to talk about my business?
During your onboarding process, you can request to set a schedule for meeting with us. We are also open to meeting with you at times not normally scheduled. Just let us know what you need, and we can accommodate you.
Do you outsource to other companies or handle it all in-house with your staff?
All of our services are handled by the Total Solutions staff members in payroll, accounting, IT, and HR. On occasion, we may outsource larger-scale marketing projects to our industry partners in the Quad Cities, such as web design, video editing, or SEO/SEM services.