CEO, Aaron Tennant, and President, Melissa Pepper, are going over the edge for Big Brothers Big Sisters of the Mississippi Valley! On August 24, the adventurous leaders of Total Solutions will rappel off Hotel Blackhawk in Downtown Davenport for a great cause.
For more than 30 years, Big Brothers Big Sisters of the Mississippi Valley has operated under the belief that inherent in every child is the ability to succeed and thrive in life. As a donor-supported volunteer organization, Big Brothers Big Sisters makes meaningful, monitored matches between adult volunteers (“Bigs”) and children (“Littles”), ages 7 through 18, throughout eastern Iowa and western Illinois. The matchings develop positive friendships that have a direct and lasting effect on the lives of young people.
Before Melissa had “littles” of her own, she was a Big and saw first-hand the impact the program made in the Quad Cities community.
“I loved being a Big!” she says. “That's why I have committed to raise dollars for the right to rappel off a perfectly well-constructed 11-story building in downtown Davenport!”
By supporting Melissa and Aaron, you can give hundreds of children the gift of a positive adult in their lives. Don’t leave Big Brothers Big Sisters of the Mississippi Valley hanging, support the Over the Edge Challenge today!
Website contact forms, info@ emails, and department extensions (I just got anxiety writing this)— it can be difficult to keep up with the multitude of options for people to get in touch with your organization. If you don’t have dedicated members of your team monitoring those channels, your “customer-focused” opportunities to get in touch can just become poor customer service. And on top of the variety of traditional ways to contact your business, your social media pages are now a common place for potential clients to reach out. With such an expansion of opportunities for communication, it is officially time for your customer service and marketing teams to become BFFs.
If you’re running a small business or nonprofit, these team members may have multiple priorities, or it might be just you. To keep on top of the constant requests, we have a few steps to create a smooth process to keep engaged with customers.
If tackling this project sounds like too much for you to handle, talk to the Total Solutions marketing department to see how we can help! We can manage some of your contact channels indefinitely or put together a really clear plan on how to stay on top of new notices.
Submitted by Maura Warner, Marketing Coordinator