CEO, Aaron Tennant, and President, Melissa Pepper, are going over the edge for Big Brothers Big Sisters of the Mississippi Valley! On August 24, the adventurous leaders of Total Solutions will rappel off Hotel Blackhawk in Downtown Davenport for a great cause.
For more than 30 years, Big Brothers Big Sisters of the Mississippi Valley has operated under the belief that inherent in every child is the ability to succeed and thrive in life. As a donor-supported volunteer organization, Big Brothers Big Sisters makes meaningful, monitored matches between adult volunteers (“Bigs”) and children (“Littles”), ages 7 through 18, throughout eastern Iowa and western Illinois. The matchings develop positive friendships that have a direct and lasting effect on the lives of young people.
Before Melissa had “littles” of her own, she was a Big and saw first-hand the impact the program made in the Quad Cities community.
“I loved being a Big!” she says. “That's why I have committed to raise dollars for the right to rappel off a perfectly well-constructed 11-story building in downtown Davenport!”
By supporting Melissa and Aaron, you can give hundreds of children the gift of a positive adult in their lives. Don’t leave Big Brothers Big Sisters of the Mississippi Valley hanging, support the Over the Edge Challenge today!
Website contact forms, info@ emails, and department extensions (I just got anxiety writing this)— it can be difficult to keep up with the multitude of options for people to get in touch with your organization. If you don’t have dedicated members of your team monitoring those channels, your “customer-focused” opportunities to get in touch can just become poor customer service. And on top of the variety of traditional ways to contact your business, your social media pages are now a common place for potential clients to reach out. With such an expansion of opportunities for communication, it is officially time for your customer service and marketing teams to become BFFs.
If you’re running a small business or nonprofit, these team members may have multiple priorities, or it might be just you. To keep on top of the constant requests, we have a few steps to create a smooth process to keep engaged with customers.
If tackling this project sounds like too much for you to handle, talk to the Total Solutions marketing department to see how we can help! We can manage some of your contact channels indefinitely or put together a really clear plan on how to stay on top of new notices.
Submitted by Maura Warner, Marketing Coordinator
The bad guys have access to your company data and guess what? They didn’t hack their way into your system. You, or one of your employees, let them in.
Phishing attempts use deception to steal sensitive information about your business through email, telephone, text messages, and social media. These schemes use two methods. Social engineering gains the trust of an employee to provide information. Precision-targeting, called spear phishing, uses public information to communicate with employees to appear as a legitimate request. Attackers are using these methods to steal information like usernames and passwords, financial data like credit card numbers, and phone numbers to bypass two-factor identification.
With this method of malicious data collection, all employees should be careful when entering passwords, sharing sensitive information, and downloading files. The old, very obvious, attempts have gone by the wayside. Hackers are now sending sophisticated messages to employees that appear real. For example, fake emails that look identical to trusted service providers will redirect to a spoofed website that requires an employee to enter their username and password. When the employee “logs in” they are giving attackers their credentials.
As a smaller organization with more limited IT support, we recommend the following tips to keep your company data safe.
The IT team at Total Solutions can provide security solutions and in-depth training for employees at your organization. Our experts will put together a customized program that focuses on the vulnerabilities in your industry and fits within a time frame that works for the schedules of your employees. When it comes to Phishing attempts, the best prevention is knowledge. Knowing the signals of a scheme and having secure measures in place will help your business avoid handing over valuable company information to hackers.
Submitted by Steve Kratz, Sr. Systems Engineer
We’ve all been there. You’re on deadline for one of the biggest projects of your career and you’re using your time to respond to emails. Whether you’re a “Type A” who wants to clear your tasks so you can “focus” or a procrastinator who is using email to run out time on the deadline clock, you still have a major task at hand that you’re not putting in enough time and effort into achieving.
There will always be an infinite number of tasks, but you choose which to complete and when to complete them. Next time you’re in a bind, use these strategies to center your attention and work on the work that matters.
Are you in a bind a little too often? Take the pressure off yourself and call in reinforcement. You may be able to finish up payroll, post on social media, write job descriptions, and call back candidates well, but we can do it really, really well. Call 563.200.9000 and take a few minutes of your time so we can cross a few items off your to-do list.
Submitted by Maura Warner, Marketing Coordinator
You want to expand your reach in the community, but access to the necessary resources can be difficult! On Thursday, June 13, we’re covering how to balance the time, talent, and funds to take the next steps in your nonprofit. Learn how to prepare your financials and get your team ready for expansion. Receive tips for creating a fundraising plan to make your dream a reality and get ready to make an even bigger impact!
You’re a busy nonprofit executive. Wrap up your day with a one-hour session on growing your nonprofit!
3:30 p.m. Networking with refreshments
4:00 p.m. Program Begins
5:00 p.m. Program Ends
Brought to you by the experts at:
Wastyn & Associates
Total Solutions is offering free IT assistance for businesses affected by the recent levee break in downtown Davenport. Any business owner with flood damage can call 563-200-9019 to request assistance or determine solutions to recover their technology.
“When you’re in disaster recovery mode, IT can be a crucial element to keep your business running even if your physical location isn’t operational,” says Melissa Pepper, President of Total Solutions. “When I came into the office this morning, everyone was focused on the flood. From water in basements to checking on clients downtown, we all knew we needed to jump into action to help our community get back to business.”
Total Solutions specializes in IT disaster recovery services. From restoring hardware after natural disasters to preventing cybersecurity threats, the team can help any business get back to normalcy quickly and efficiently.
“Not all our employees can sandbag, but they can lend their expertise to get businesses affected by the flood up-and-running again,” Pepper says.
On any typical day, your IT infrastructure whirs along business as usual: serving up files, databases, and emails. You have a good software system in place that keeps customers happy, making your business happy. Life is good! Until that phone call in the middle of the night.
Total Solutions owner and investor Aaron Tennant announced Tuesday that Melissa Pepper will be promoted to the role of president at Total Solutions, effective January 1, 2019.